Contact Support
If you’re facing any issues with Fireplace or need help with your account, we’re here to help.
To contact support, please send an email to [email protected] with the following details:
Subject line
Use a clear subject like:
“Issue with login”
“Problem placing an order”
“Bug: chart not loading”
Description of the issue or request
In the body of the email, include:
A short summary of the problem or request
What you were trying to do when the issue occurred
Any error messages you saw (if applicable)
Your account details
Please include either:
Your registered username, or
Your registered email address
Screenshots or screen recordings (if applicable)
Attach:
Screenshots showing the issue, and/or
A short screen recording that captures the problem
This information helps us understand and resolve your issue faster.
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