Privacy Policy
Effective Date: 10th November 2025
Welcome to Enclave HK Limited (“Enclave”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our services, including our website, applications, marketing communications, social media, events, and other related activities (collectively, the “Service”).
1. Personal Information We Collect
Information you provide us
We may collect personal information you provide directly to us when you use our Service, for example when you:
Contact us with questions or feedback, post on communications boards, join webinars or events;
Register for an account, subscribe to newsletters or updates;
Provide job-application, support or other service-related information;
Otherwise submit data to us, whether through forms, email, social media or other channels.
We may receive personal information about you from third-party sources, such as publicly available records, data providers or partners.
Automatic data collection
When you interact with the Service, our systems and service providers may automatically collect information about your device, usage and interaction, including:
Device data: your device type (e.g., phone, tablet, desktop), operating system and version, browser, screen resolution, unique identifiers, IP address, language settings, mobile network carrier or WiFi network, and general location (such as city or geographic region).
Online activity data: pages or screens you view, how long you spend on a page or screen, the website you visited before coming to our Service, navigation paths, access times and durations, whether you open or click links in our marketing emails.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
Service delivery
To provide, operate, maintain and improve our Service and business operations
To communicate with you about the Service, including sending announcements, updates, security alerts, support- and administrative messages
To understand your needs and preferences, and to personalise your experience and our communications
To provide support services and respond to your requests, questions and feedback
Research and development
To analyse usage and performance, and to enhance or develop new features of the Service
To create aggregated or de-identified data from personal information to help with product analytics, business reporting or training models. (Any such anonymised data will not identify you personally.)
Compliance and protection
To comply with legal obligations, regulatory requirements and lawful requests from governmental or law-enforcement authorities
To protect our rights, your rights or the rights of others (including investigating and preventing fraudulent, unauthorized or illegal activities)
To enforce our Terms of Use and other policies, and to audit and review our internal processes
3. How We Share Your Personal Information
We may share your personal information with:
Service providers
Companies or individuals who perform services on our behalf or help us deliver the Service (such as hosting, IT support, customer support, email communications, marketing, analytics)
Public blockchain records
If our Service involves blockchain transactions, please be aware that such transaction records may be publicly visible on the underlying blockchain network.
Legal and regulatory authorities
Government authorities, law-enforcement agencies or private parties when in our good-faith judgment it is necessary for compliance, protection of rights, safety or property
Business transfers
If Enclave is involved in a merger, acquisition, reorganisation, sale of assets or other corporate transaction, personal information may be transferred as part of that transaction.
4. Your Choices
Do-Not-Track signals
Some browsers send “Do Not Track” signals. At present, we do not respond to such signals.
Declining to provide information
You may choose not to provide certain personal information. However, if you decline to provide information we consider necessary to deliver the Service or support you, your access to some features may be limited.
5. Other Sites and Services
Our Service may contain links to other websites, mobile apps or online services operated by third parties. We do not control those third-party properties, and this Privacy Policy does not apply to them. We are not responsible for their practices or content.
6. Security
We employ reasonable technical, organizational and physical safeguards to protect personal information we collect. Nonetheless, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information.
7. International Data Transfer
Enclave is headquartered in [Hong Kong SAR / specify location] and may utilise service providers located in jurisdictions outside your country of residence. By using our Service, you consent to the transfer, processing and storage of your personal information in these jurisdictions, which may have different data protection laws than those in your home country.
8. Children
Our Service is not intended for use by children under the age of 18. If we learn that we have collected personal information from a child under 18 without appropriate consent or authorization, we will delete that information as required by applicable law.
9. Your Rights (GDPR and Other Applicable Laws)
If you are located in the European Economic Area (EEA) or other jurisdictions with data-protection laws, you may have rights such as:
Accessing the personal information we hold about you
Requesting correction or deletion of your personal information
Objecting to or restricting certain processing
Receiving your personal information in a portable format
Withdrawing your consent where processing is based on consent
To exercise such rights, or request a description of the categories of personal information we share with third parties for marketing purposes, please contact us (see Section 10 below). We may request proof of identity before fulfilling your request, and we are not required to comply with every request in every jurisdiction if legal exemptions apply.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Enclave HK Limited
Unit 1603, The L Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Email: [email protected]
11. Changes to this Privacy Policy
We may update this Privacy Policy at any time. If we make material changes, we will update the “Effective Date” at the top and post the revised version on our Service. If required by law, we may also provide additional notification (for example, via email). Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
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